About the Company

ISC, a growth-stage technology company, is disrupting the archaic Insurance industry by offering innovative, AI/ML-powered solutions such as Gig Economy liability coverage. We’re a cohesive, agile team of 25 employees, offering team members an unparalleled opportunity to both make impact and learn/grow in a startup-like environment. At the same time, we’re backed by the financial and operational resources of KKR, a leading technology investing firm with $349B in assets – removing the funding risk that often distracts startups from their ability to focus on creating great products.

ISC uses advanced artificial intelligence (AI) technology and data analytics to deliver customized insurance programs while focusing on a superior user experience. We offer an end-to-end insurance platform by connecting a broad network of insurance markets and distribution channels with proprietary data analytics capabilities, making it easy for insurance agents to help their clients apply for and get a policy in a matter of minutes.

About the Role

As a Business Analyst, you will be responsible for the translation of business needs into application software requirements. You will work with business (insurance), project, and technical teams to ensure accurate requirements that advance company initiatives and guarantee project success.

Position Responsibilities

  • Leads and participates in requirements discovery to elicit business and user requirements for system modifications, enhancements, and implementations via interviews, use cases and scenarios, user stories, process modeling, review of existing systems and documentation, and other methods.
  • Clarifies ambiguity in business requirements and process flows to ensure adequate understanding by all teams.
  • Collaborates with insurance carriers, SMEs, and developers through various formats to ensure implementations and designs meet usability specifications.
  • Collaborates with Product Management, Technology, Legal, and Actuarial teams to implement proposed resolutions and approaches.
  • Conducts and facilitates effective project meetings, including requirements gathering, issue tracking, status reports, and executive communications.
  • Guides implementation and rollout of new programs and features.
  • Serves as liaison between users of the software and technical staff.
  • Ensures problems are effectively escalated and crisis management activated, as needed.

Required Qualifications

  • BA/BS Degree or equivalent work experience.
  • Experience with gathering business or user requirements via interviews, use cases and scenarios, or user stories in at an Insurance or SaaS setting.
  • Proficiency with Microsoft Products (Outlook, Word, Excel, Visio, and PowerPoint).

Preferred Qualifications

  • Experience as a Business Analyst, preferably in Insurance Industry writing business requirements, process flows, and functional specifications.
  • Experience with Commercial Lines insurance industry, especially around policies, rates, forms, and coverages.
  • Experience with the software development lifecycle, methodologies, estimating, troubleshooting and solutioning.

Required Competencies

  • Adaptability – Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays, or unexpected events.
  • Problem solving – Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
  • Assertiveness – Moves quickly and takes forceful action without being overly abrasive.
  • Attention to detail – Does not let important details slip through the cracks or derail a project.
  • Proactivity – Acts without being told what to do. Brings new ideas to the company.
  • Analytical skills – Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. Demonstrates a curious mindset.
  • Follow-through – Lives up to verbal and written agreements, regardless of personal cost.
  • Planning/organizing – Prioritizes and plans work and uses time efficiently. Focuses on key priorities.
  • Building effective teams – Creates strong morale and spirit in their team. Defines success in terms of the whole team.

EEO Statement

Integrated Specialty Coverages believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, with our employees, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

1811 Aston Ave Suite 200
Carlsbad, CA 92008


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